Yaveon 365 Incident Management: for more control

Enhance complaint management in Business Central

With Yaveon 365 Incident Management, you can use complaints and incidents as opportunities for greater efficiency.

React quickly: Dealing with incidents quickly in the event of complaints

Seamless insight: Integrated monitoring of supply chain issues

Central recording: Management of quality assurance measures

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Incident Management

More than 750 companies worldwide rely on Yaveon

How our complaint management ensures safety and quality.

Focus on process reliability

Monitor product and process quality and keep track of how errors are handled. Because you record the derivation of corrective & preventive measures, you are ready for quality audits.

Everything in one place

Record, document and process complaints or incidents in Microsoft Business Central - from the first report to the final action.

Save time

The system transfers all relevant data such as articles, serial numbers and batch numbers automatically and directly from the source document to the incident document, reducing your workload.

Satisfied customers and suppliers

With Yaveon 365 Incident Management, you can create complaints or credit notes directly after checking, if required, to strengthen trusting cooperation with customers and suppliers.

Keep deviations under control – systematic and integrated.

Yaveon 365 Incident Management is seamlessly integrated into Microsoft Business Central and can be combined with other apps. This ensures end-to-end processes for efficient incident handling and the highest quality, which builds trust and strengthens your company in the long term.

Key features for complaint management
in Microsoft Business Central

Processes

Receipts

Data Initialization

Authorization Rates

Evaluation

Process incidents in a structured manner

Maintain an overview of complaints and incidents - transparent, documented and efficient.

Evaluate complaints and incidents

Edit centrally in the system

Define measures

Keeping an eye on process deviations in production

Record receipts directly on site

Record deviations immediately, exactly where they occur - whether internally or caused by third parties.

Message from the customer or supplier

Internally identified problem

Transfer of article & batch data from source documents

Generate complaints or credit notes

Ready for immediate use

Get started right away with the Incident Management App. Everything you need for productive use is already integrated.

Comprehensive initialization as a basis

Creating number series

Creating authorization records

Secure rights management

Define individually who has which authorizations. This keeps your processes traceable and your data protected.

Automatic installation

Incident types, perpetrators and more

Read receipts

Create, edit & delete receipts

Everything in view

An intuitive interface and fast access make the role center the perfect control center for your incident management.

Create new incident documents

Overview of existing incident documents

Quick access to the setup tables

Standard Cockpit in Power BI brings information together

Made for every challenge: further Yaveon Apps

Prevent complaints from becoming problems: Yaveon ERP

Our incident management app simplifies your deviation processes - as an integral part of the Yaveon ERP system. Discover in our brochure how you can manage incidents even more efficiently, create transparency and ensure compliance.

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Our work is much more stable today than it used to be, processes are straightforward and can be tracked. With the solution of Yaveon, we cover our industry-specific problems perfectly.

— Tobias Friedrich, Epple Druckfarben AG 

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The most common questions about Yaveon 365 Incident Management:

How does the installation of Yaveon 365 Incident Management work?

Yaveon 365 Incident Management is installed in just a few steps. First, open the extension management in your Business Central and select AppSource from there. Here you will now find an overview of the available apps. Select the desired app and click on "Free Trial". After a brief confirmation, the installation page will open - click on "Install" and the app will be installed.

Alternatively, you can open AppSource in your browser, log in with your Microsoft account and select the app you want. Now click on "Free trial", select the desired environment and go through the same installation steps as for the variant from Business Central.

What does Yaveon 365 Incident Management cost?

The price for Yaveon 365 Incident Management varies according to the number of users. The scales are ten, 25, 50 and more than 75 users. Please contact us for more detailed information.

In which countries is Yaveon 365 Incident Management available?

Thanks to our extensive partner network, our apps are available (almost) worldwide.

How do I pay for Yaveon 365 Incident Management?

You decide whether you prefer an annual or monthly payment.

Is there online help?

Yes, online help is available for every app.