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Digital transformation in the cosmetics industry

Published Dec 07, 2023
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Summary: In the cosmetics industry, many companies hesitate to embrace digital transformation because sensory qualities such as fragrance and skin feel are difficult to convey. Yet the benefits are significant: saving time, reducing errors, and increasing customer satisfaction. E-commerce platforms play a vital role – especially since the pandemic. Online shops expand reach and boost revenue. At the same time, automation reduces manual tasks and enhances efficiency – factors that are becoming increasingly important for the industry.

In this article:

Cosmetics stand out thanks to qualities such as pleasant fragrance and a soothing feel on the skin.

Both are properties that are difficult to convey digitally – and one of the main reasons why many companies in the cosmetics industry have hesitated to embrace digital transformation. Yet the potential is enormous: time savings, fewer sources of error, and greater customer satisfaction are just a few of the benefits.

Digital transformation: Trends shaping the cosmetics industry

Selling products online

Even before COVID-19, many companies had made their portfolios available in online shops. But since the pandemic, e-commerce has become indispensable. From browsing products on the sofa, to ordering with a click, to home delivery – this is a convenience hardly anyone wants to miss. Cosmetics companies are no exception: online shops help them reach new target groups and boost revenue sustainably.

Implementing automated processes

Workloads are growing, and time is short. That’s why more and more companies are turning to digital tools. Automation reduces manual effort and increases efficiency. The trend toward achieving more results in less time has firmly arrived in the cosmetics industry.

Personalized cosmetics products

Customer-specific products for maximum satisfaction – that’s the goal of every business. In cosmetics, this means personalized products tailored to the unique skin characteristics of each customer and enriched with the right ingredients and concentrations. Instead of mass-market creams, this trend creates solutions that truly fit the individual.

Using artificial intelligence and big data

Many data, many insights? Yes – but only if the data can be analyzed effectively. Employees often lack both the time and the tools to process the ever-growing volumes of information. This is why cosmetics companies are turning to Big Data and artificial intelligence. Together, they enable fast and reliable analysis of massive datasets. The results provide valuable insights into customer needs – building the foundation for greater satisfaction and loyalty.

Virtual 3D models

In the past, prototypes were the go-to method for testing and advancing research outcomes. But the process is lengthy, costly, and risky. Virtual 3D models and virtual reality are changing the game: they deliver more specific results in less time, while simultaneously reducing the costs of prototype production.

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Guide to digital success in the cosmetics industry

We show you how to identify the processes in your cosmetics company that are best suited for digital transformation.

Digital Transformation in the cosmetics industry: the key benefits

High customer satisfaction and loyalty

Digital tools enable tailor-made, innovative products and accelerate order processing. Customers receive results of the highest quality – and satisfied customers are loyal customers. Digital transformation is your path to stronger customer relationships.

More efficient work – and more enjoyable, too

Introducing digital tools means automated processes and workflows. This is particularly useful for recurring tasks: instead of performing each step manually, software takes care of them. The result: faster turnaround times, greater efficiency, and fewer frustrating tasks.

Full visibility of supply chain and warehouse management

Companies whose products consist of multiple components know how complex supply chains can be. A structured warehouse management system creates transparency, acting as the central hub for information about products, production steps, and available quantities. Reorders can also be automated. In short: once digitalized, even the most complex supply chain becomes a model of efficiency.

Smarter decisions with reliable data

Targeted analyses are not only possible digitally – they’re simple. With tools such as Microsoft Power BI, it doesn’t matter how much data you need to process – the larger the dataset, the more comprehensive the insights. These mechanisms provide reliable analyses that help you understand your target audience better, win new customers, strengthen loyalty, and build long-term business success.

Better product development, shorter cycles, more innovation

Digital transformation frees up time and resources for what really matters. Cosmetics companies can use these capacities to develop new, improved, and more sustainable products – and bring innovations to market faster. The result: more customer appeal and a stronger competitive edge.

How software supports digital transformation in the cosmetics industry

The most effective way to bring digital transformation into the cosmetics industry is ERP software. Enterprise Resource Planning systems digitalize the entire supply chain and automate processes end-to-end.

With Yaveon 365 – our industry ERP solution – you extend your standard ERP into a specialist solution designed specifically for the cosmetics sector. Key features include:

  • Research & development – with formula management for efficient and integrated handling of research items
  • Warehouse & logistics management – including mobile scanners for faster processes, less admin effort, and full transparency
  • Batch management – with batch traceability for maximum transparency along the entire supply chain
  • Quality control – with test plan and test equipment management to guarantee safety for both you and your customers
  • Characteristic & specification management – for precise characterization of master data and complete visibility of raw material properties and applications
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The right ERP for the cosmetics industry

Optimize your processes in the cosmetics sector with our ERP solution – your key to successful digital transformation and streamlined operations.
Autor Stefan Klammler

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