Reliably there for you: our support

Question or problem: We ensure that your system is stable and that you can continue working quickly.

Support: clear, empathetic and uncomplicated

Assistance: including e-learning and updates

Help: quick support at the right moment

Support

Strong at service:
How our support helps you in everyday life

Ticket system

Response times

Prioritization

Support team

Accessibility

Structured, transparent & efficient

Our ticket system allows you to keep track of your inquiries at all times, from initial contact to resolution.

Intuitive ticket creation with just a few clicks

Clear status and tracking

Direct line to the support team

Seamless communication on a central platform

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Reliable response that provides security

We react quickly and predictably to critical issues. You can rely on transparent communication at every stage of the process.

Binding response times depending on urgency

Plannable support for known problems

Transparent communication in the event of escalation

Proactive updates on current tickets

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So that the most important things come first

We assess issues according to urgency and system relevance so that important processes run smoothly and you remain capable of acting.

Clear prioritization

Rapid processing of critical inquiries

Consideration of individual system landscapes

Close customer contact

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A strong support team at your side

Our experts not only know your software, but also your specific requirements and support you in your day-to-day work.

Fixed contact persons

Practical technical know-how and experience

Comprehensive knowledge of the process manufacturing industry

Close cooperation with project teams

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Always available when you need us

We are available on weekdays with reliable service hours and in urgent cases via our emergency number.

Monday to Friday, 7.30 a.m. to 5 p.m.

Emergency number +(49) 931 46555-110 *

Fast response even in the event of unforeseen problems

* Use of the emergency number incurs a one-off charge of €100 per case. Customers with an active support contract are exempt.

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Seamless & automatic communication

Optimize and accelerate your entire supply chain with seamless communication with your partners.

Connect trading partners directly to the ERP

Conversion directly in the system without external tools

Electronic exchange of purchase orders, delivery bills and invoices

Broad support for EDI formats

More than support: partnership at eye level

Long-term support

Service doesn't end with the ticket: we provide you with long-term support and continuously develop your solution with you.

Personal contact

We are at your side with specialist knowledge and personal support in a trusting exchange.

Inspiring collaboration

In an inspiring environment, we work together with our customers to develop the optimum solutions and approaches.

Holistic support

From inquiry to implementation, we support you with clear measures to help you achieve your goals.

The most common questions about our support:

How do I contact the Yaveon support team?

Our support is available for you from Monday to Friday, 7:30 to 17:00, directly via the ticket system.

Is there an emergency number?

Yes, for urgent cases you can call our emergency number on +(49) 931 46555-110.

Please note that using the emergency number incurs a one-off charge of €100 per case. All customers with an active support contract are exempt from this - for them, use of the emergency number is of course free of charge.

As a customer, will I be informed about changes?

Absolutely. We will keep you regularly informed via our newsletter. In the event of urgent and particularly relevant changes, we will also contact you personally to ensure that you do not miss any important information.

What makes Yaveon Support special?

Our industry-specific ERP solution is not only tailored to the specific requirements of your industry, but is also constantly evolving to meet current and future demands. Our support team combines in-depth industry know-how with comprehensive expertise in all aspects of our system to guarantee you optimum support at all times.

Who will process my support request?

Behind every support request is an experienced and well-coordinated team of ERP and industry experts. Your personal request is handled by specialists who know your solution and can respond precisely to your needs.