Enhance complaint management in Business Central

With Yaveon 365 Incident Management, you turn complaints and incidents into opportunities for increased efficiency.

Respond quickly: Handle complaint incidents promptly

Seamlessly review: Integrated monitoring of supply chain issues

Centralized recording: management of quality assurance measures

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Incident Management

More than 850 companies worldwide rely on Yaveon

How our complaint management ensures safety & quality .

Maintain process reliability in focus

Monitor product and process quality and track error management. By recording the implementation of corrective and preventive actions, you are prepared for quality audits.

Everything in one place

Capture, document, and process complaints or incidents in Microsoft Business Central—from the initial report to the final action.

Save time

The system automatically transfers all relevant data such as items, serial numbers, and batch numbers directly from the source document to the incident document, reducing your effort.

Satisfied customers and suppliers

With Yaveon 365 Incident Management, after assessment, you can directly create complaints or credit notes as needed to strengthen the trustful cooperation with customers and suppliers.

Systematically and seamlessly manage deviations.

Yaveon 365 Incident Management integrates seamlessly with Microsoft Business Central and can be combined with additional apps. This ensures continuous processes for the efficient handling of incidents and maintaining high quality, building trust and sustainably strengthening your business.

Key features for complaint management
in Microsoft Business Central

Processes

Documents

Data initialization

Authorization sets

Analysis

Handle incidents in a structured manner

Keep track of complaints and incidents – transparently, documented, and efficiently.

Analyze complaints and incidents

Edit centrally in the system

Define actions

Monitoring production process deviations

Capture documents on-site directly

Capture deviations immediately, right where they occur—whether internally or caused by third parties.

Message from customer or supplier

Internally identified issue

Import of item and batch data from source documents

Generate complaints or credit notes

Ready to use

The Incident Management App allows you to get started right away. Everything you need for productive use is already built-in.

Comprehensive initialization as a foundation

Creating number series

Creating permission sets

Secure rights management

Individually determine who has which permissions. This keeps your processes transparent and your data protected.

Automatic installation

Configure incident types, causes, and more

Read Documents

Create, edit & delete documents

All in view

An intuitive interface and quick access make the Role Center the perfect control hub for your incident management.

Creating new incident documents

Overview of Existing Incident Documents

Quick access to setup tables

The standard cockpit in Power BI consolidates information

Made for every challenge: further Yaveon 365 apps

So complaints don't become a problem: Yaveon ERP

Our Incident Management App streamlines your deviation processes as an integral part of the Yaveon ERP system. Discover in our brochure how to manage incidents more efficiently, ensure transparency, and guarantee compliance.

Read now

We’re working with far greater stability than before—our processes are streamlined, reliable, and easy to track. With the Yaveon solution, we address our industry-specific challenges with complete confidence.

— Tobias Friedrich, Epple Druckfarben AG 

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Frequently asked questions about Yaveon 365 Incident Management:

How is Yaveon 365 Incident Management installed?

Installing Yaveon 365 Incident Management takes just a few steps. First, open the extensions management in your Business Central and select AppSource. Here, you'll find an overview of available apps. Choose the desired app and click on "Free Trial." After a brief confirmation, the installation page will open – click "install" and the app will be installed.

Alternatively, you can open AppSource in your browser, sign in with your Microsoft account, and select the desired app. Then, click on "Free Trial," choose your desired environment, and follow the same installation steps as from within Business Central.

What does Yaveon 365 Incident Management cost?

The price for Yaveon 365 Incident Management varies based on the number of users. The tiers are ten, 25, 50, and more than 75 users. For more detailed information, feel free to contact us.

In which countries is Yaveon 365 Incident Management available?

Thanks to our extensive partner network, our apps are available (almost) worldwide.

How is payment handled for Yaveon 365 Incident Management?

You can choose between annual or monthly payments.

Is there an online help available?

Yes, an online help is available for every app.