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Digital transformation in the cosmetics industry

Published Dec 07, 2023
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Summary: In the cosmetics industry, many companies are reluctant to digitize because sensory properties such as fragrance and skin feel are difficult to communicate. But digitization offers significant benefits: Time savings, error reduction and customer satisfaction. E-commerce platforms play an important role, especially since the pandemic. Online stores expand target groups and increase sales. Automation reduces manual tasks and increases efficiency, which is becoming increasingly important in the industry.

In this article:

Cosmetic products impress with factors such as a pleasant smell and a soothing feeling on the skin.

These are two qualities that are almost impossible to convey digitally - the main reason why many companies in the cosmetics industry shy away from digitalization. However, the potential offered by digital mechanisms is enormous: time savings, fewer sources of error and satisfied customers are just some of them.

Digital transformation: These trends are shaping the cosmetics industry

Offering and selling products online

Even before coronavirus, many companies made their product ranges available in online stores. But since the start of the pandemic at the latest, e-commerce offerings have become indispensable. Viewing products from the comfort of your couch, ordering at the click of a mouse and receiving them at home - who doesn't use this option? Of course, cosmetics companies are also offering online stores, expanding their target group and increasing their sales sustainably as a result.

Implementation of automated processes

The mountains of tasks are getting higher and higher, time is running out. Reasons why companies are going digital. Automation reduces manual effort and increases efficiency. The trend of using digital tools to achieve more results in less time has arrived in the cosmetics industry.

Individualized cosmetic products

Customized products for maximum satisfaction - that is the major goal of every company. To achieve this, companies in the cosmetics industry rely on individualized products. For example, they are specifically tailored to the skin conditions of customers and provided with the right ingredients and active ingredient content. Mass-produced creams and the like? This trend creates products that really suit the customer.

Use of artificial intelligence and big data

Lots of data, lots of insights? Yes, but the way to get there blocks the view. Employees have neither the time nor the technical ability to reliably analyze the ever-increasing masses of data. That's why representatives of the cosmetics industry are turning to big data and artificial intelligence. This allows huge amounts of data to be reliably analyzed in a short space of time. The result allows conclusions to be drawn about the needs of customers and forms the basis for a more satisfied customer base.

Virtual 3D models

In the past, prototypes were used to advance the results of research and new developments. A process that is lengthy and risky - because it costs resources and money. Virtual 3D models and virtual reality not only produce more specific results in less time, but also reduce the costs of prototype production.

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Guide for digital success in the cosmetics industry

We will show you how to identify the processes in your cosmetics company that you should digitize.

Digital transformation in the cosmetics industry: the main benefits

High customer satisfaction and loyalty

By using digital tools to promote tailor-made and innovative products and increase the speed of order processing, customers receive results with maximum quality. The result: they are satisfied. And what do satisfied customers do? They remain loyal to the company. Digitalization is your path to close customer loyalty.

More efficient work that is a pleasure

Introducing digital tools results in automated processes and workflows. This is particularly useful for processes that are repeated regularly. Instead of performing each step individually and manually over and over again, you can simply hand over such tasks to software. This increases speed, you work more efficiently and save yourself nerve-wracking tasks.

Supply chain and warehouse management at a glance

Companies whose products consist of a large number of individual components know how complex the supply chain is. A suitable warehouse management system can ensure sensible warehouse management with structure and an overview. This is because it is your central hub for all information relating to a product, individual production steps and the number of available values. Reorders can also be automated. In short: even the most complex supply chain becomes the pinnacle of efficiency when handled digitally.

More accurate decisions based on sound data

Precise analyses are not only possible digitally, they are also very easy to implement. With a digital analysis, it doesn't matter how much data you want to analyze, because business intelligence tools such as Microsoft Power BI are designed for such use cases. The larger the quantity, the more comprehensive the analysis and therefore the result. These mechanisms provide you with reliable analyses for optimal insights. You can use these to respond even better to your target group in future. The benefits are obvious: a large number of long-term customers, many new customers and a sustainably successful company.

Better product development, shorter development cycles and more innovations

Digitalization means time savings and more resources to concentrate on the actual tasks. Companies in the cosmetics industry are using freed-up capacities to develop new, better and more sustainable products and bring innovations to market. This convinces customers and creates benefits over the competition.

How software supports digital transformation in the cosmetics industry

Probably the most effective way to integrate digitalization into the cosmetics industry: ERP software. Enterprise resource planning digitalizes the entire supply chain and automates your processes comprehensively. Our Yaveon 365 industry-specific ERP is designed specifically to meet the needs of the cosmetics industry and extends your standard ERP to create a special industry-specific solution. Particularly important functions in this context are

Research & development

including formulation management for efficient and integrated management of research articles.

Warehouse and logistics management

with mobile scanners for faster work, less administrative effort and full transparency.

Batch management

including lot tracking for maximum traceability along the entire supply chain.

Quality control

with management of test plans and test equipment for maximum safety for you and your customers.

Characteristic and specification management

for precise characterization of master data and an overview of raw material properties and possible applications

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The right ERP for the cosmetics industry

Optimize your processes in the cosmetics industry with our ERP solution. Your key to successful digitalization and optimized operational processes.
Autor Stefan Klammler

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